Pynauraby INM Digital

Trust

Website privacy notice

Last updated 10 November 2026. Version 2026-11-10.

This notice explains what this website collects and why. The Pynaura software has its own Privacy Notice, which also covers enquiries about Pynaura, follow-up messages and AI-written replies. We link to it rather than copy it, so there is one version to keep correct. If anything here is unclear, email us and we will explain.

Who we are

INM Digital Ltd is the data controller for personal information collected through this website. We are registered in England and Wales, company number 13294181. Our registered office is 309 Hook Road, Chessington, England, KT9 1EH. You can contact us at hello@inm-digital.com.

Clinics and patients

Pynaura is used by clinics to manage their own enquiries. Where a clinic uses Pynaura, the clinic decides how its patients’ information is used and INM Digital handles that information on the clinic’s instructions. This notice does not cover that. If you are a patient of a clinic that uses Pynaura, please read that clinic’s privacy notice and contact the clinic about your information.

What this website collects

When you ask for a private walkthrough we collect what you type into the form: your first name, clinic name, email address, your approximate weekly enquiry range, and, if you choose to give them, your phone number and any notes. We do not ask for anything else. We also record which page of the website the request came from and the time you sent it.

Like any website, our hosting provider processes technical information such as your IP address, browser type and the pages requested. We use it to deliver the site securely and to limit abuse of the enquiry form. If you email us, we keep the correspondence.

How we use it, and our lawful basis

  • Responding to your request and arranging a walkthrough. We rely on our legitimate interests in responding to business enquiries and, where you ask us to take steps before entering into a contract, on taking those steps.
  • Following up about your request. We rely on our legitimate interests in discussing Pynaura with clinics that have asked about it. You can object at any time. Section 4 of the Pynaura Privacy Notice explains the follow-up messages and how to stop them.
  • Keeping the website and enquiry form secure and reliable. We rely on our legitimate interests.
  • Meeting legal obligations. We rely on legal obligation where the law requires us to keep or disclose information.

We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

Replies written by an AI assistant

Replies to your request can be written by an AI assistant and are labelled as such. You can ask to speak to a person at any time. We do not train AI models on customer or enquirer data.

No marketing sign-up

Sending the walkthrough form does not subscribe you to a newsletter or marketing list. If we ever offer one, it will be a separate, optional choice that is not pre-selected, and every message will carry a working way to unsubscribe.

Cookies and similar technologies

This website does not set cookies and does not use analytics, advertising or tracking technologies. It also does not load fonts, scripts or other resources from third parties. Your country is read from your connection by our hosting provider on each visit solely to show the right pricing currency; we do not store it. See Cookies and storage for the detail.

Who we share it with

We use service providers that help us run the website and handle enquiries. They act on our instructions and include website and cloud hosting providers, database and enquiry-handling services, and the email delivery and scheduling services we need in order to respond to you. They are listed on our sub-processors page. We do not sell personal information and we do not share it for advertising. We may disclose information where the law requires it.

International transfers

Some of our providers process information outside the United Kingdom, including in the United States. Where that happens we rely on UK adequacy regulations or on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

How long we keep it

Enquiries that lead nowhere are deleted after 24 months. If you book a walkthrough or become a customer, we keep the information while the relationship lasts and then only as long as our business and legal record-keeping obligations require. You can ask us to delete it sooner.

Your rights

Under UK data protection law you can ask us for access to the information we hold about you, to correct it, to delete it, to restrict how we use it, and to receive it in a portable format. You can object to our use of your information, and you can object at any time to direct marketing. Where we rely on your consent, you can withdraw it. Write to hello@inm-digital.com. We will respond within one month and may need to verify your identity first.

Complaints

We would like the chance to put things right, so please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint (opens in a new tab) or on 0303 123 1113.

Visitors from the United States

We do not sell personal information or share it for cross-context behavioural advertising. Depending on where you live you may have additional privacy rights; contact us and we will respond to your request as the law requires.

Children

This website is for people who run or work in businesses. It is not aimed at children, we do not knowingly collect children’s information through it, and the walkthrough form is for adults. If you think a child has sent us information, email us and we will delete it.

Changes to this notice

We will update this page when our practices change and show the date and version at the top.